Data deletion

1. Remove the app’s access.

• Facebook: in Settings, open Business Integrations or Apps and Websites, select the Lado A app and remove it.
• Instagram and Threads: in Settings, open Apps and Websites (or Accounts Center), select the Lado A app and remove it.
• WhatsApp Business: in Meta Business Suite, go to Business Settings, open Integrations and remove the app’s access. If you prefer, we can disconnect it for you.

2. Request deletion by email. Write to gabriel@ladoa.me with the subject “Data deletion”, including the company name and the account (WhatsApp number, Facebook Page, Instagram or Threads handle).

3. Timeframe. We delete access tokens, identifiers and stored content within 30 days and confirm by email. We keep only the minimum required by law, such as tax records, for the legal period.

If you exchanged messages with a business that uses our solutions (for example, a clinic’s WhatsApp), that business is responsible for your data. Ask them directly for deletion. You can also write to us: we forward the request and help the business handle it.

Write to gabriel@ladoa.me asking us to delete your contact data. Google Analytics browsing data can be avoided by blocking cookies in your browser.

Data protection officer: Gabriel Pedroso Cesa, gabriel@ladoa.me. More details in the Privacy Policy.